Entries Tagged 'Car Service Information' ↓

This Billboard hangs above the new “Bridge” area to remind us and our customers what we’re here for.

Kaizen means “Continual Improvement” in Japanese

Here’s a close up!

We even have one mounted in our back stairwell!

Suzuki of Wichita’s Fixed Operations (Service, Parts, and Detail) have had not only a record breaking month in volume, but also customer satisfaction as well. This is due primarily to the exemplary team of all-stars working under the leadership of John Muir, South African Rock-Star and “Godfrey” look-alike (just Google Mark Strong from the new Robin Hood). Gary Bugg, the Life-Coach and Primary Cheerleader for the dealership (or would that be Yell-Leader…?) said of the Service Department, “Under John’s direction, the Service Drive is making every effort to show customers that relationship makes the difference, and the kind of relationship we’re seeking is one that benefits the customer.”

The Service Department currently has a Year-to-date CSI (Customer Satisfaction Index) score of 982 out of a possible 1000, giving them the #1 CSI average in the USA. This is a full 80 points ahead of their District average (902), and 81 points ahead of the National Average (901). CSI surveys are received by customers for any warranty repairs offered by Suzuki. 66% of the surveys Muir and the Service Department have received have been perfect scores–1000/1000 (45 out of 68 received YTD). Scott Pitman, President and Chief Evangelist of Suzuki of Wichita, commented, “John is a breath of fresh air for our Fixed Operations. We have tried for a long time to find a perfect fit for his position, and he has been an even better fit than we had hoped. He does everything expected of him and a lot more. I have always said ‘Hire Fun People,’ and people LOVE John–He’s very fun, and that’s important because getting your car serviced or even repaired can sometimes be a ‘not fun’ experience. It can be tough to have so many happy customers in the Service Department, but the fact that their CSI scores are so high obviously means they’re doing a lot of things right.”

When asked about his personal success with Suzuki of Wichita, Muir was quick to redirect the credit to his team, saying “Most of our success this month is due to the attitudes of the guys here.” He went on to describe a new method they have been using to keep themselves motivated and looking at things from the customer’s point of view. “Would I?” asked Muir, “This is the question I have posed to my team here in relation to our service. When we are through helping a customer, I want every member of my team to ask themselves, ‘If I were that customer, Would I continue to service my vehicle here?’.”

I asked, “So have you ever heard that you look like the villain from the new Robin Hood?” After his laughter subsided, and we looked up a picture, John said in a thick South-African accent, “Wow, that’s kind of eerie. Does that mean I’m a villain?”

If we could base our answer on CSI results, the answer would be, “No.”

Is John a part-time Actor?

A quick look at the different States we have shipped New Suzuki’s to recently (for FREE).  Call a Non-Commissioned Tour Guide for more details and information….

See funny video explanation below…

• Pennsylvania
• Virginia
• Texas
• Georgia
• Oklahoma
• Quebec, Canada
• Nevada
• Iowa
• California
• Missouri
• Colorado
• Florida
• North Dakota

Hundreds of people are “Riding Home Happy” and want to tell you about it! We have over 220 Customer Testimonials posted online!

Go to www.Suzukigossip.com to see why for Suzuki of Wichita,

“X” truly does mark the spot!

See the vehicle after it was T-Boned in the side and flipped completely around.  All of the side airbags are deployed.  “It was a good day to own a Suzuki, said Adam.”  It looks like the 5-Star crash test rating on the Suzuki XL7 is well deserved…

Can I see “The Books” on the vehicles that I am interested in?

Want to see a salesperson turn a crazy shade of green?  Throw “The Books” at them…

• Can I see both the NADA and Kelly Blue Book values on the vehicles that I am interested in?
• Can I see a Vehicle History Report (AutoCheck or CarFax) on the vehicles that I am interested in?

Most dealerships don’t want to talk about book values, but it is always in your best interest to research the book value of any vehicle you are interested in.  Some vehicles that are more in demand will bring a premium price, often over book value.  Other very common vehicles should be priced in line with or under book.  Educate yourself.  Watch them change colors!

AutoCheck and CarFax are reports that will provide you with information regarding the vehicles previous damage, outstanding recalls, factory buybacks, lemon law vehicles and salvage title history.  Insist that the dealership provide you an AutoCheck or CarFax so that you can make an informed decision (And make them pay for it!)

At Suzuki of Wichita you are likely to hear the phrase “No Challenge, Be Happy Too” if you ask any of these questions.  “Yes”, we are always happy to provide book values on any vehicle we sell.

Did You Know? Black Book, NADA Guide, Kelly Blue Book, etc. are used by dealer appraisers to establish used car values.  These guides show the appraisers a description of vehicles by make, model, year, and price depending on condition and mileage.  This information gives them a fairly accurate picture of the going price for a specific vehicle in the dealer’s geographical area.  The NADA Guide is normally used by banks and credit unions to establish lending amounts and loan approvals.  Kelly Blue Book is the most accepted and popular guide among most consumers today.

Scott E. Pitman, D.M.N.

10 Tough Questions to Ask BEFORE You Buy a Used Car

Do you offer any kind of Guarantee or Warranty on your Used Vehicles?

Why would you want to risk spending money with someone who isn’t willing to stand behind the cars they sell?  Most dealerships stand behind their vehicles with anywhere from a measly 10% to a whopping 50% warranty.  You will find the dealers warranty listed in the window on the used car on the Federal Buyers Guide (it is a Federal Law that each vehicle display this document).

The challenge with these 10% to 50% warranties (anything less than a 100%) is that you do not control the pricing.  Here’s what I mean.  Most dealerships make 50% to 70% profit on automotive repairs.  So, let’s assume that you have an engine go out in the vehicle you just purchased.  The average engine repair today is in excess of $3,500.  If the dealership pays for 50% and you pay for 50%, then you each contribute $1,750.  OUCH. First of all, the engine probably already had a challenge when the dealership sold you the car.  Second, the dealer has at least $1,750 worth of profit built into the $3,500 service ticket.  So, you cough up $1,750 of your hard earned money on a vehicle you just bought, and the dealer loses nothing, in fact, they may even turn as much as a $700 profit on your misfortune.

SCAM ALERT! You have been warned…be very cautious about anything less than a 100% warranty at time of sale!  When someone I care about is shopping for a vehicle, I urge them to consider the guarantee that is included. It may seem like you’re getting a good deal from a dealer or a private seller. But that good deal can quickly turn into a nightmare if you experience problems with the vehicle once you drive off.

At Suzuki of Wichita we stand behind everything we sell, New or Used.  After all Suzuki does have “America’s #1 Warranty!”

Did You Know? A Warranty is different than a Service Contract! A warranty is generally included in your purchase and has no additional charge.  A service contract is generally purchased by the customer and is offered through a third-party administrator.  Under the Magnuson-Moss Act, “service contract” means a “written contract to perform, over a fixed period of time or for a specified duration, services relating to the maintenance or repair (or both) of a consumer product.”

10 Tough Questions to Ask BEFORE You Buy a Used Car

What do you do to prepare your Used vehicles for sale?

I have personally asked dealers all over the country this exact question.  My favorite response (to make fun of) is the dealer that responded, “I drive them from the auction to the lot.”

Unfortunately this is the same reconditioning process that is followed by many used car dealers.  When you’re paying thousands of dollars for a vehicle, you deserve to receive something more.

Just like you demand to know if your Doctor is qualified to handle your health or if your Financial Planner is qualified to handle your money; you should want to know more about the qualifications of the people who are handling your automotive needs.

I always recommend that you purchase from a dealer who services what they sell.  Notice that every new car showroom in the United States has a service department directly behind it.  Cars are man made and cars break.  Make sure your dealer has the state of the art service facility, the equipment and the qualified technicians to stand behind what they sell.

At Suzuki of Wichita every single car on our lot has been inspected and certified by an ASE Technician in a state of the art facility with all of the modern technology and diagnostic equipment.  We are always happy to provide you with a written copy of any mechanical or cosmetic reconditioning we do to any vehicle we offer for sale.  It is hard to put a price on that kind of Peace of Mind!

10 Tough Questions to Ask BEFORE You Buy a Used Car

My name is Scott Pitman, I am the Operating Partner and Chief Evangelist of Suzuki of Wichita in Wichita, KS. Our philosophy is simple:  To treat all of our customers like an honored guest in our own home!  Our number one goal is to make you feel comfortable and even thrilled about the car shopping experience you’ll find at Suzuki of Wichita (even if you don’t buy a car)!

People from all walks of life find us daily and choose us as their place to do business.

My goal is to remove stress from your buying experience.  Here’s how we do it (besides having the best cars at the lowest prices):

* Fast, Fun, Stress-Free, Hassle-Free, Drama-Free, Practically Free Car Shopping!
* LOVE IT or LEAVE IT Money Back Guarantee!
* America’s #1 Warranty
* You Pick your Own Non-Commissioned Salesperson!  No Sharks on the Showroom!
* Work Directly with a Decision Maker!
* No Wasting Time! No Middle Man! No Back and Forth!
* Top Dollar for your Trade!
* Safe, Fun, Family Environment – Bring the Kids!
* Finance Options for Everyone and Every Budget!
* We will show you NADA and KBB books on your car and ours!
* FREE Vehicle History Report on any vehicle in stock!
* Vehicle Location and Buying Service
* Earn Extra Cash! $100 to $250 per Referral

Keep poking around here you will find out more about us and what makes me tick. Plus you will find some valuable tips on buying your next car. I sincerely hope you like what we have to offer you. If you have any questions or concerns ever you can email me at spitman@ridehomehappy.com